Reference

Legal clarity for your stm123 account

stm123 Legal sets out how your account, wallet records, privacy choices and access conditions work before you open the lobby.

Account termsPrivacy choicesWallet recordsLocal access
stm123 Legal clarity for your stm123 account
POLICY CONTACT PATH

Get help with a Legal question

A clear contact path matters when a policy point affects your account or wallet record. We organise support around the issue you can identify: account access, payment status or a request about your personal data. Include your account details only through the designated contact route, and never send a password or one-time verification code. If you are contacting us from Semarang or another Indonesian location, mention the relevant wallet rail, device path and date so we can trace the matter accurately.

Team online

Account terms

Ask us to clarify an account rule, phone verification step or access condition. We can point you to the relevant Legal wording and explain what detail may be needed before account access can continue.

Wallet records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the receipt reference and account identifier through our contact route. We use those details to check status without asking for your password.

Data requests

Use the policy contact route to ask about your stored account details, correction options or deletion conditions. We may need to verify that the request comes from the account holder before changing a record.

HOW WE HANDLE DATA

Your policy choices stay understandable

Legal protection is practical when you can see what happens to account details after each action.

Account security

Keep your password private and complete phone verification only through the account flow. We may pause access when sign-in details or account ownership do not match, then ask for a safe confirmation before restoring the account.

Payment evidence

Receipts from DANA, OVO, GoPay, QRIS, bank transfer or virtual account can help us match a wallet event. Send the reference rather than full credentials, card details or a one-time code.

Cookie choices

Cookies can support sign-in continuity, page settings and security checks on your device. Your browser controls may let you remove them, although changing those settings can affect the Legal and account pages.

Retention questions

Some account, security and payment records may remain for the period needed to resolve disputes, meet legal duties or protect the service. Ask us which record you mean and we will explain the applicable policy path.

Correction requests

If your phone number, identity detail or contact record is incorrect, contact us with the account identifier and the correction requested. We verify ownership first so a third party cannot change your Legal record.

Policy changes

When a Legal term changes, we place the updated wording on the policy page and may ask you to acknowledge it during account access. Check the current page before using the lobby or wallet path.

Answers about stm123 Legal terms

These Legal answers cover the questions you are most likely to ask before opening an account. We keep the wording tied to the actual account flow, Indonesian wallet records and local access conditions. If your situation is not covered, use the policy contact route with the smallest amount of personal detail needed to identify the issue.

stm123 Legal covers account conditions, phone verification, privacy choices, cookies, payment records, retention and policy contact routes. It also explains that access depends on local law and is available only where local law permits. Read the current wording before opening or continuing an account.

Your access depends on local law and our location rules. We do not ask you to bypass a restriction with a different device or connection. If you are unsure about eligibility, check the current Legal wording and contact us before opening an account.

Phone verification helps connect account access to the person who opened the account and supports security checks when details conflict. Complete it through the account path, keep the code private, and contact us if the verification step does not match your details.

We may use a DANA or QRIS receipt reference to match a wallet event to your account and resolve a status question. Send the reference through our contact route, but never send your password, one-time code or full wallet credentials.

Yes, you can ask us to correct an eligible account record by stating the account identifier, the field that is wrong and the change requested. We may verify ownership first, because Legal controls should prevent another person from altering your details.

Retention depends on the type of record and the period needed for security, dispute handling or legal duties. Ask about a specific account, DANA, OVO, GoPay, QRIS or bank-transfer record, and we will explain the applicable Legal basis.

Use the policy contact route and identify the Legal section or sentence you want explained. Do not include a password or one-time code. If you request a data change, we may first confirm that you are the account holder.